Livro de Reclamações – Hyappi

Portes Grátis para Portugal Continental para Compras superiores a 70€

Livro de Reclamações

Na Hyappi, a satisfação do cliente é a nossa prioridade máxima.

Entendemos, no entanto, que possam surgir situações em que os nossos produtos ou serviços não atendam às suas expectativas. Estamos comprometidos em resolver essas situações da maneira mais satisfatória e eficiente possível.

Como Registar uma Reclamação:

1. Contacto Direto

Antes de registar uma reclamação, sugerimos que entre em contacto connosco através do info@hyappi.pt, onde a nossa equipa de atendimento ao cliente estará pronta para ajudá-lo a resolver a situação que possa ter encontrado.

2. Livro de Reclamações Online

Se após entrar em contacto connosco, sentir que a sua questão não foi resolvida satisfatoriamente, pode formalizar a sua reclamação através do nosso Livro de Reclamações Online. Por favor, envie a sua reclamação para o Livro de Reclamações Online fornecendo todos os detalhes necessários para que possamos entender e resolver sua questão.

Informações Necessárias para Registrar sua Reclamação:

- Nome completo
- Endereço de e-mail
- Número de telefone
- Descrição detalhada do problema
- Data da ocorrência
- Qualquer outra informação que você considere relevante

Processo de Resolução de Reclamações:

Após a receção da sua reclamação, a nossa equipa entrará em contato em 10 dias úteis para confirmar que recebemos a sua mensagem e informar sobre os próximos passos. Comprometemo-nos a analisar todas as reclamações de forma justa e imparcial, mantendo-o informado sobre o prosseguimento da resolução.

Compromisso com a Melhoria Contínua:

Todas as reclamações são tratadas com seriedade e usadas para avaliar e melhorar os nossos produtos, serviços e processos internos. O seu feedback é valioso para nós, pois ajuda-nos a melhorar continuamente e a oferecer a melhor experiência possível a todos os nossos clientes.

Agradecemos por escolher a Hyappi e garantimos o nosso compromisso em atender e superar suas expectativas.

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