At Hyappi, customer satisfaction is our top priority.

We understand, however, that situations may arise where our products or services do not meet your expectations. We are committed to resolving these situations in the most satisfactory and efficient manner possible.

How to File a Complaint:

1. Direct Contact

Before registering a complaint, we suggest that you contact us at info@hyappi.pt, where our customer service team will be ready to help you resolve the situation you may have encountered.

2. Online Complaints Book

If after contacting us, you feel that your issue has not been resolved satisfactorily, you can formalize your complaint through our Online Complaints Book. Please submit your complaint to the Online Complaints Book providing all necessary details so that we can understand and resolve your issue.

Information Required to Register Your Complaint:

- Full name
- Email address
- Phone number
- Detailed description of the problem
- Date of occurrence
- Any other information you consider relevant

Complaints Resolution Process:

Once we have received your complaint, our team will contact you within 10 business days to confirm that we have received your message and to inform you of the next steps. We are committed to reviewing all complaints fairly and impartially, and will keep you informed of the progress of the resolution.

Commitment to Continuous Improvement:

All complaints are treated seriously and used to evaluate and improve our products, services and internal processes. Your feedback is valuable to us as it helps us to continually improve and offer the best possible experience to all our customers.

We thank you for choosing Hyappi and we guarantee our commitment to meet and exceed your expectations.